Enabling operational transformation through strategically designed optimization tools
Extensya blends human expertise with smart CX technology to turn complex operations into seamless customer journeys.
Elevating customer experience through connected channels
Omnichannel engagement that keeps your customers heard, helped, and highly engaged.
Streamlining workforce competencies with organizational growth strategies
Scalable teams, data-driven insights, and CX consulting that grow with your ambitions.
Our Solutions
Flexible programs at every turn of the business cycle.
Contact Management Services
Lead times, best-fit human talents, and organizational adaptability remain some of the most pressing challenges that modern-day business leaders face.
Digital Media Services
We are distinguished at Extensya with our Digital Media function that is independently specialized in online digital media and social media customer support.
Human Resource Outsourcing
In any organization, people are considered the most important asset. Therefore, making sure yours are supported, rewarded and looked after is the key to a productive and a profitable future.
Seasonality Management & Capacity Building
Organizations always work relentlessly on developing the skills and competencies of their workers. Therefore, training activities are an integral part of their strategies and ongoing business plans.
CX Consulting Services
The dynamism and fast-pace nature of today’s economy brings along several challenges that organizations have to overcome.
About Us
Extensya – Your Trusted Partner in Contact Center Services & Customer Experience.
Extensya was established in 2008, focusing on Contact Management Solutions (CMS) and Business Process Outsourcing (BPO) services. Today, Extensya operates 8 call centers in Saudi Arabia, Jordan, and Iraq, with official sales offices in UAE & China.
We proudly provide services in 11 additional countries, including India, the Philippines, and countries in Europe and North America.
Why Extensya?
What makes us the preferred partner for business growth.
Core Business Focus
Helping organizations stay focused on their core business priorities.
Cost Optimization
Delivering direct and indirect cost savings through efficient operations.
Strategic Alignment
Shifting focus from day-to-day processes to long-term strategy.
Regulatory Compliance
Ensuring compliance with legal, regulatory and industry standards.
HR Expertise
Providing access to specialized HR capabilities and talent.
Contact Us
Let’s connect and explore how Extensya can support your business operations and customer experience.
Served Industries
Key sectors where Extensya delivers exceptional CX operations.
Extensya In Numbers
Local expertise with a powerful global presence.
Related Insights
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