Extensya — Customer Experience & BPO
Customer Experience & BPO Omnichannel Automation

Experience‑Led. Digital‑First. Human‑Centric.

We blend smart automation with expert teams to deliver seamless customer experiences and efficient operations for leading brands across the region.

8 Delivery CentersKSA • Jordan • UAE • Iraq
16 YearsExperience since 2008
11 LanguagesOmnichannel coverage
Trusted by leaders across MENAExtensyaExtensyaExtensya
Our Solutions

Flexible programs across the business lifecycle

Omnichannel contact centers, digital media, and CX consulting designed for scale, quality, and resilience.

Contact Management Services

End‑to‑end omnichannel support, technical helpdesks, and QA frameworks to lift CSAT and FCR.

Digital Media Services

Proactive social engagement, moderation, and community operations with performance dashboards.

CX Consulting Services

Evidence‑based strategy, journey redesign, and automation roadmaps to multiply impact.

About Extensya

A trusted partner for Contact Management and CX operations.

Since 2008, we’ve delivered world‑class CMS and BPO solutions across KSA, Jordan, Iraq, and the UAE. We align people, processes, and tech to achieve operational excellence.

Why Extensya

Outsourcing that delivers measurable outcomes

Focus on Your Core

Delegate non‑core functions and free your teams for innovation.

Measurable Savings

Operational efficiencies that reduce total cost of ownership.

Compliance & Standards

PCI, GDPR, ISO — and strict adherence to local labor laws.

HR Expertise

Specialized talent pools and proven workforce playbooks.

Served Industries

Depth across sectors

E‑commerce

Telecom

Aviation

Logistics

Media

Banking

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News & Insights

Insights that move the needle

The Growing CX & BPO Opportunities in MENA

October 2025

Human Resource Outsourcing & Payroll — 10 Wins

September 2025

Data‑Driven Finance & CX Automation

September 2025

Contact Us

Hotlines: Jordan +962 6 577 77 00 · KSA +966 11 520 2090 · UAE +971 4 216 0739

Ready to upgrade your CX?

Let’s map quick wins for CSAT and cost, then build your automation roadmap in two weeks.