i-Log
Deliver excellent quality service for voice and non-voice interactions.
i-Log Overview
Enhance Call Center Performance with Advanced QA Auditing.
i-Log is a powerful call recording and quality assurance (QA) platform designed to help QA teams monitor, evaluate, and improve customer interactions seamlessly.
With advanced analytics, AI-driven insights, and customizable evaluation tools, i-Log ensures consistent service excellence and compliance across all call center operations.
Book Your Demo >i-Log Overview
Enhance Call Center Performance with Advanced QA Auditing.
i-Log is a powerful call recording and quality assurance (QA) platform designed to help QA teams monitor, evaluate, and improve customer interactions.
With advanced analytics, AI-driven insights, and customizable evaluation tools, i-Log ensures consistent service excellence.
Book Your Demo >Why Choose i-Log
Boost Agent Performance – Identify training gaps with data-driven insights.
Improve Customer Satisfaction – Analyze call trends to refine service strategies.
Reduce Compliance Risks – Automated alerts for policy violations.
Scalable for Any Business – Ideal for call centers, BPOs, and enterprises.
Why Choose i-Log
Boost Agent Performance – Identify training gaps with data-driven insights.
Improve Customer Satisfaction – Analyze call trends to refine service strategies.
Reduce Compliance Risks – Automated alerts for policy violations.
Scalable for Any Business – Ideal for call centers, BPOs, and enterprises.
i-Log Capabilities
100% Call Recording
Capture and store every customer interaction for compliance and training.
Customizable Scorecards
Tailor evaluation criteria to match your business KPIs.
Real-Time Monitoring & Coaching
Supervisors can provide instant feedback to agents.
Seamless Integration
Works with leading CRM, VoIP, and helpdesk systems.
Secure Cloud Storage
Encrypted, tamper-proof archives with easy retrieval.
On-Premise or Cloud Deployment
Flexible hosting options for compliance needs.
Trend Analysis
Track QA scores, first-call resolution (FCR), and CSAT over time.
Custom Reports & Dashboards
Export data for compliance audits or management reviews.
i-Log Capabilities
100% Call Recording
Capture and store every customer interaction for compliance and training.
Customizable Scorecards
Tailor evaluation criteria to match your business KPIs.
Real-Time Monitoring & Coaching
Supervisors can provide instant feedback to agents.
Seamless Integration
Works with leading CRM, VoIP, and helpdesk systems.
Secure Cloud Storage
Encrypted, tamper-proof archives with easy retrieval.
On-Premise or Cloud Deployment
Flexible hosting options for compliance needs.
Trend Analysis
Track QA scores, first-call resolution (FCR), and CSAT over time.
Custom Reports & Dashboards
Export data for compliance audits or management reviews.
i-log
Integration
i-log
Integration
Take Control of Call Quality
with Extensya i-Log
AI-powered call recording, quality assurance, and performance analytics—designed to give supervisors and QA teams complete visibility, ensure compliance, and continuously improve customer interactions.
Book Your Demo
Take Control of Call Quality
with Extensya i-Log
AI-powered call recording, quality assurance, and performance analytics—designed to give supervisors and QA teams complete visibility, ensure compliance, and continuously improve customer interactions.
Book Your Demo
Explore Other Solutions
Achieve seamless connections with customer care experts using our omni-channel CX solution.
Book Your DemoStreamline your customers’ issues with our powerful trouble-ticketing solution.
Book Your DemoExplore Other Solutions
Achieve seamless connections with customer care experts using our omni-channel CX solution.
Book Your DemoStreamline your customers’ issues with our powerful trouble-ticketing solution.
Book Your Demo