Seasonality Management & Capacity Building

Seasonality & Capacity Building - Master Edit

Seasonality Management & Capacity Building

Sustainable Workforce Development Solutions

Capacity Building for Sustainable Workforce Development.

Organizations always work relentlessly on developing the skills and competencies of their workers. Therefore, training activities are an integral part of their strategies and ongoing business plans. However, the development of skills and competencies is often misplaced, and can be counterproductive if perceived as merely a set of training courses where workers are just “lectured” about new practices.

Be it an entry level employee or a middle manager, employees require continuous development based on a well-designed development cycle that ensures sustainable results. In addition, an organization employees’ development framework must be carefully designed to align perfectly to the organization’s strategic objectives and tactical goals. It should also accommodated market dynamics and other key cultural elements, all of which have significant impact on results.

Develop
Apply
Measure
Align
Adapt
Extensya’s training and development framework delivers just that. It consists of Collaborative, Talent-Driven Learning modules, designed to fit into an:
organization’s operational
technical
and commercial needs
Mobile Seasonality Management
Seasonality
Capacity Building for Sustainable Workforce Development.

Organizations always work relentlessly on developing the skills and competencies of their workers. Therefore, training activities are an integral part of their strategies and ongoing business plans.

However, the development of skills and competencies is often misplaced, and can be counterproductive if perceived as merely a set of training courses where workers are just “lectured” about new practices.

Be it an entry level employee or a middle manager, employees require continuous development based on a well-designed development cycle that ensures sustainable results.

In addition, an organization employees’ development framework must be carefully designed to align perfectly to the organization’s strategic objectives and tactical goals.

Develop
Apply
Measure
Align
Adapt
Extensya’s training and development framework delivers just that. It consists of Collaborative, Talent-Driven Learning modules, designed to fit into an:
Organization’s operational
Technical
And commercial needs

Extensya has developed a complete battery of programs including the following:

Frontline Staff Programs

  • Customer Service Skills.
  • Telephone skills.
  • Multimedia-channel handling.

Management & Support Staff

  • Analysis and workforce planning.
  • Quality assurance measures and feedback.
  • Coaching and feedback skills.
  • Contact Center metrics and Performance Management.

Ad-hoc Programs

  • Customizable programs to fit any needs.
Mobile Programs Section

Frontline Staff Programs

  • Customer Service Skills.
  • Telephone skills.
  • Multimedia-channel handling.

Management & Support Staff

  • Analysis and workforce planning.
  • Quality assurance measures and feedback.
  • Coaching and feedback skills.
  • Contact Center metrics and Performance Management.

Ad-hoc Programs

  • Customizable programs to fit any needs.
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